Frequently Asked Questions
- How can I create an account or become a customer?
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You can easily apply for a business account via our website. After your details have been verified, your account will be activated. We only supply to business customers with a Chamber of Commerce registration number.
- How quickly do you deliver?
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Orders placed on working days before 2:00 PM are processed the same day. If it is a parcel shipment, it will also be dispatched the same day. If it is shipped on a pallet, it will be collected from us on the next working day. Delivery times vary depending on the destination.
- Do your products come with the correct documentation?
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Our products include instructions for use in the language of the destination country and, when required, a CE marking, technical data sheet, MSDS, and any applicable test reports. A large number of these documents can be downloaded directly from our website.
- Do you also deliver internationally?
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Yes, we ship orders worldwide. Please contact us for international shipping rates and delivery times.
- What are the shipping costs?
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For orders with a value below €275.00 excluding VAT, we charge €7.95 excluding VAT for shipping and packaging. For orders above €275.00, we aim to ship free of charge whenever possible, although some shipments may require a customer contribution. We will always communicate this in advance.
- Can you provide special packaging or branding?
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Yes, we offer options such as white labeling, custom branding, and bulk packaging.
- What about warranty on your products?
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We offer a standard manufacturer’s warranty on all our products. The warranty period varies by product type. In the event of defects or problems, we will assist you quickly.